What Data We Collect and Why We Hold It
When you register, we collect your name, contact details and a verified mobile number — this is needed to link your account to your chosen wallet, whether that is bKash, Nagad or Rocket. Every deposit and withdrawal creates a transaction record tied to your account ID;
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we keep those records to process your requests accurately and to meet our internal audit requirements. We do not sell your personal data to third parties. If you contact our support team, any messages you send us are stored against your account so our team can
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follow up correctly. We also collect device and session data — the type of device you used, your browser version, and the pages you visited — to maintain account security and detect unusual login patterns. Cookies placed on your device help us remember your session and
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wallet preferences. Your data is held only for as long as your account remains active or as required by applicable rules in your eligible region. Whether this policy applies to you in full depends on your local law. You can request a copy of your stored
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data or ask us to delete it by reaching our support channel. We aim to respond to all data requests within a reasonable timeframe.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.